병원의 발전기금을 모아 훈훈한

Severance Hospital Ranks First in the 2024 National Customer Satisfaction Index (NCSI), Achieving the Top Spot for Four Consecutive Years Severance Hospital has secured the top position in the 2024 National Customer Satisfaction Index (NCSI), becoming the first hospital in Korea to maintain its leadership for four consecutive years. The NCSI is a customer satisfaction measurement index developed jointly by the Korea Productivity Center and the University of Michigan in the United States. Designed to improve the quality competitiveness of businesses, industries, and nations while enhancing the quality of life for citizens, the NCSI adapts the American Customer Satisfaction Index (ACSI) to fit the Korean context. It is also widely utilized in Europe, Japan, and other regions globally. The survey encompasses 82 industries, 349 companies, and 95,927 samples, making it the largest face-to-face survey of its kind by industry worldwide. Objective and scientific evaluations are conducted through thorough investigations and verifications, focusing on factors such as Customer Expectations, Perceived Quality, and Perceived Value. Severance Hospital has ranked first overall in the NCSI since 2021 for four consecutive years. While staying true to its core mission as a tertiary hospital specializing in the treatment of severe illnesses, the hospital has placed significant emphasis on improving the convenience and experience of its visitors, continuously advancing its customer satisfaction processes.